Terms and Conditions – Driftwood Tours

Booking and Payment

All bookings with Driftwood Tours must be paid in full at the time of booking. Once confirmed, your booking secures your place on the tour, subject to the conditions outlined below.

Cancellation & Refund Policy

We understand that plans can change, and we aim to make the process as smooth as possible.

• Full Refund: Cancel at least 24 hours before departure and receive a 100% refund.
• No Refund: Cancellations made within 24 hours of the tour departure time are not eligible for a refund.

Refund Process for Direct Bookings

If you booked directly through our website:

• Refunds will be processed within 24 hours of receiving your request.
• To request a refund, please email cherene@driftwoodtours.com.au with:
  • Your full name
  • Date of travel
  • Booking reference number
• Refunds will be processed back onto the same card used at the time of booking.
• Please allow up to 7 business days for the funds to appear in your bank account due to external bank processing times.

Bookings via Third-Party Websites or Travel Agents

If you booked through a third-party website or travel agent, all refund requests must be made directly to them. Driftwood Tours is not responsible for processing or managing these refunds.

Date Changes

You may request to change your tour date up to 24 hours before departure, subject to availability. Within 24 hours of the tour, date changes are not guaranteed, but we’ll do our best to assist.

Bad Weather Policy

Your safety is our top priority. If Driftwood Tours deems the weather unsafe, we will:

• Offer you a full refund, or
• Reschedule your booking to another available date, whichever you prefer.

Liability and Assumption of Risk

By booking a tour with Driftwood Tours, you acknowledge that outdoor activities carry inherent risks. These may include, but are not limited to, uneven or slippery terrain, wildlife encounters, exposure to the elements, travel over remote areas, and unexpected changes in weather or environmental conditions.

You voluntarily accept full responsibility for any risks, injuries, losses, or damages that may occur during the tour, whether foreseeable or not. It is your responsibility to ensure you are physically capable of participating in the tour activities and to follow all safety instructions provided by our guides.

Driftwood Tours, including its owners, employees, contractors, and affiliated partners, will not be held liable for any personal injury, illness, accident, loss, damage to personal belongings, delays, or any other claim arising directly or indirectly from your participation in a tour.

We strongly recommend that all participants have appropriate travel insurance that covers adventure activities, cancellations, and personal belongings.

Governing Law

These terms and conditions are governed by the laws of Queensland, Australia. Any disputes will be handled under the jurisdiction of the courts of Queensland.